Poonam Bhardwaj has extensive multidimensional expertise in personal financial services over three decades. Her core skills include collaborating with cross-functional teams, managing significant operational roles, proactive problem identification, effective risk management, and a strong customer focus. Throughout her career, she has played pivotal roles in the companies which were start up operations, contributing significantly through her tenure there.
With 𝟯𝟬+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲, she has:
🔹 Led large-scale insurance operations and customer service teams across North, East, and nationwide
🔹 Chaired operational risk, cybersecurity, and fraud management committees at ICICI Prudential Life Insurance
🔹 Served as an Independent Committee Member overseeing grievance redressal and claims governance
🔹 Invested in and built entrepreneurial ventures in the circular economy
🔹 Laid the foundations of retail lending with Citicorp, GE, and ICICI in her early career